Under the general direction of the Development Services Office Supervisor, provides support to the Building department, Development, Planning and Zoning, and Business Licensing by performing a wide variety of complex administrative duties.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Calculates Building permit, Business License, Planning and Zoning, Development, and Encroachment fees. Processes fees, issues receipts, ensures all fees are paid and distributes to appropriate funds by accurately entering information into the cash receipting systems. Files receipts and invoices in the appropriate filing system. Issues permits and business licenses and verifies professional and contract licensing where necessary.
2. Schedules inspections, work orders and/or repair requests from information provided by callers for the Building and Development inspectors. Also schedules inspections for the following: Encroachment, Fire, Power, Water and Wastewater. Monitors and tracks inspections and ensures that special inspections are performed where required. Information received may be incomplete, complex or difficult to identify and may require research before information can be accurately processed.
3. Enters inspections and maintains records on databases and hard copy filing systems by updating information and comparing elements for consistency with established agency policies and procedures.
4. Answers general questions from the public regarding planning and zoning, building codes, permits, and development procedures. Answers questions concerning business and rental ordinance license requirements, fees, and procedures; business license verifications; complaints; etc.
5. Assists the general public and others in completing forms, permits, and applications for Building, Development, Planning and Zoning, Business Licensing, and Public Works and verifies the information is complete and accurate, and assists in completing the City process.
6. Assists Business License Specialist by inputting information into the computer for business license applications; printing and mailing business licenses to applicants in a timely manner; and conducting annual business license renewal process, mailing applications, and tracking the required updates needed at time of renewal. Also, assists Business License Specialist by maintaining and keeping current a filing system for business and rental license applications and copies of the business and rental licenses.
7. Operates a personal computer to generate letters, reports, statements, memorandums, and other materials from rough draft, final draft, and notes. Assists department/division staff with projects by locating and organizing selected information, summarizing data, and verifying licensing where necessary.
8. Receives telephone calls and walk-in traffic, and schedules appointments as necessary. Assists general public in obtaining requested information; routes calls to appropriate party; and provides information concerning department facilities, programs, and procedures. May complete inquiries by the general public which may be complex or difficult to identify and which may require research and subject matter knowledge.
9. Handles various clerical functions such as photocopies and collates documents; receives, screens, sorts, and distributes mail; maintains department files; and retrieves documents. May process purchasing requests and order office supplies and equipment and may maintain department activities calendar, make travel reservations, and arrange conferences and meetings.
10. Conducts research to ensure that complex or difficult to identify information received is complete and accurate prior to processing.
11. Maintains file of indemnification documents, residential and commercial building permit packets, and coordinates zoning approvals for building permits.
12. Completes research requests as assigned, i.e., GRAMA requests.
13. Supports all department/division events as requested by administration.
14. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
Typical office environment with regular use of computer, printer, copier, telephone, fax, and other office equipment. Light physical effort exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently. Intermittent sitting, standing, and walking and occasional driving. Some exposure to elements such as heat, cold, dampness, fumes, noise, dust, or grease. Moderate exposure to stress as a result of human behavior. Some evening, weekend, or irregular hours may be required.
Education: High school diploma or equivalent. Related post-high school education preferred.
Experience: Requires two (2) years full time work experience providing customer service.
Licenses and/or Certifications:
• Possess a valid driver’s license and obtain valid State of Utah driver’s license within 60 days of hire and maintain license throughout employment.
• ICC Permit Technician Certification preferred. ICC Permit Technician Certification required within one (1) years of hire date and maintained throughout employment.
Knowledge, Skills, and Abilities
• Clerical and general office practices.
• Correct English usage, spelling, grammar, vocabulary, and arithmetic.
• Pertinent agency rules, regulations, policies, and procedures at conclusion of probationary period.
• Current applicable computers and various software applications including, but not limited to, Microsoft Office Products.
• Understands general zoning, land use regulations, subdivision platting process, business licensing, and other planning and zoning permit review procedures.
• Has general understanding of City ordinances and policies.
• Strong interpersonal skills.
• Type 45 words per minute (net).
• Follow written and verbal instructions.
• Operate office machines.
• Learn specific industry terms and understand their applications and usage.
• Remain flexible and work well under pressure in an environment with changing priorities.
• Establish and maintain effective working relations with elected officials, department heads, co-workers, the public, and officials and employees of other jurisdictions.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 12/05/2022 04:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.