Police Records Technician I, II or III

Police Department: Civilians

Salary

$30,226 to $34,197 Per Year

Benefits

Full City Benefits Package
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Job Description

Salary Range

Police Records Technician I Starting Salary: 29 ($30,226/year)

Individuals hired in this position have the opportunity to progress up to $45,338/year, which is the maximum salary for this position as of December 2018.

 

Police Records Technician II Starting Salary: 31 ($31,755/year)

Individuals hired in this position have the opportunity to progress up to $47,633/year, which is the maximum salary for this position as of December 2018.

 

Police Records Technician III Starting Salary: 34 ($34,197/year)

Individuals hired in this position have the opportunity to progress up to $51,295/year, which is the maximum salary for this position as of December 2018.

 

Position Summary

Under the direct supervision of the Police Records Supervisor, the Records Technician Level 1 is an entry level, uniformed, civilian employee of the St. George Police Department. The primary function of the SGPD Records Unit is to perform a variety of specialized clerical and technical duties involved in processing, routing, maintaining and storing official police reports in a Records Management System (RMS).  Level I Technicians will receive training and guidance in understanding the structure, resources, and work flow of the Police Department in general and the Records Unit’s role within the organization.

 

Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics.  The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

 

Police Records Technician I

1.      Receives, evaluates, and routes requests for department records by mail, email, fax, and phone  

2.      Operates computer terminal to enter, retrieve, and update law enforcement incident information in the Spillman RMS

3.      Reviews, redacts, and disseminates law enforcement records in accordance with State Law and City Policy.

4.      Organizes, scans, and files physical and electronic documents in a variety of physical and electronic formats and locations.

5.      Receives, receipts and accurately processes payments for fees, penalties or fine payments by cash or credit/debit card.

6.      Performs specialized police clerical functions including, but not limited to, processing civil violations, subpoena requests, return of service requests, case requests, electronic records routing and dissemination, and citations.

7.      Assists in retrieving and compiling data in response to requests for police records  utilizing information from RMS, digital archiving and other electronic or paper database storage systems in an accurate and timely manner.

8.      Provides a high level of customer service for members of the Police Department, Attorney offices, Court Agencies, outside LEA agencies, military agencies, insurance agencies…etc and the general public who contact the Police Department for inquiries and requests, in person, by phone or electronic means in an efficient, accurate and timely manner

9.      Maintains a high level of confidentiality and accountability as a member of the Police Department.

10.  Performs other related duties as required.

 

Police Records Technician II

1.      Performs all functions of a Level 1 Records Technician and

2.      Processes, routes, maintains and stores official Police Reports in a Spillman Records Management System using a high level of detail to maintain case integrity and accuracy by utilizing proper principles and practices as established by policy and procedure or as directed by law.

3.      Performs specialized police clerical functions including, but not limited to, processing documents associated with civil violations, subpoena s, returns of service, and case requests, as well as electronic records routing and dissemination, citations, responding to requests for records by mail, fax, emailed or personal contact, and accident report processing.

4.      Responds to requests for police records utilizing Government Records Access and Management act (G.R.A.M.A.) by retrieving and accurately processing information from RMS, digital archiving and other electronic or paper database storage systems in an accurate and timely manner.

5.      Handles alarm applications and false alarm processing

6.      Acts as Records Technician Trainer and as such:

a.       Supervises Level 1 Records Technicians during training.

b.      Trains, or coordinates training, for Level 1 Records Technicians.

c.       Evaluates the performance and progress of Level 1 Records Technicians during their probationary period and makes recommendations for additional training and other corrective actions.

d.      Documents the training and performance of Level 1 Records Technicians during the new hire probation and training period.

7.       Processes body camera videos.

 

Police Records Technician III

1.      Performs all functions of Level 1 and Level 2 Records Technicians and

2.      Acts as Technician In Charge when the Office Manager is absent.  When acting as Technician In Charge:

a.       Assigns new requests for records to technicians for processing, and manages the daily workflow in the Records Unit

b.      Screens technical or complicated GRAMA requests for proper coding and redactions

c.       Coordinates with the Administrative Services Division Commander, Legal Department, and other City Departments if further review is required for GRAMA and other processes

d.      Tracks progress of assignments and ensures deadlines are met, or extensions are filed

e.       Verifies cash/check closeouts

f.       Coordinates lunch breaks and other assignments as needed

3.      Evaluates and processes expungement orders.

4.      Is proficient with video redaction software, retrieving, reviewing, and redacting videos in accordance with Utah Law and City and Department Policy

5.      Performs other related duties as required.

6.      Acts as Records Training Coordinator and as such:

a.       Assigns trainers and tracks the training progress of new Records Technicians during new hire training and probationary periods

b.      Provides training for Level 1 and 2 Records Technicians in preparation for promotion to Level 3 Records Technician

c.       Makes recommendations to the Officer Manager for additional training for Level 1 and 2 Technicians

 

Typical Physical/Mental Demands/Working Conditions

Law Enforcement office environment dealing with external, internal, and outside agency customer service requests (face-to-face, telephone, or otherwise).  Light to medium physical effort, infrequent lifting of weights up to 25 pounds. May include sitting or standing for extended periods while operating assigned equipment.  Considerable exposure to stress as a result of human behavior, including dealing with unpleasant, angry, or discourteous individuals as part of the job requirements. Exposure to graphic and potentially disturbing video, audio, and photographic materials associated with crimes of violence, lewdness, or other criminal activities (death scenes, violent encounters involving citizens, officers, or both, etc).

 

Note: This position will require a complete police department background check and a voice stress analysis test.


Minimum Qualifications

Qualifications

Police Records Technician I

Education and/or Experience: High school diploma or equivalent.

 

Police Records Technician II

Education and/or Experience:

1.High school diploma or equivalent.

2.Two (2) years full-time Police Records/GRAMA experience.

3.Successfully complete a G.R.A.M.A. Management Course.

4.Show proficiency in the use of records databases and computer software specific to the Police Department; to include Spillman Records Management Systems, Utah Criminal Justice Information Systems, Windows Office products, Google, etc.

 

Police Records Technician III

Education and/or Experience:

1. High school diploma or equivalent.

2. Three (3) years of employment in related law-enforcement records management.

3. Obtain and maintain GRAMA Certification

4. Show proficiency in the use of records databases and computer software specific to the Police Department; to include Spillman Records Management Systems, Utah Criminal Justice Information Systems, Windows Office products, Google, etc.

 

Knowledge, Skills, and Abilities

Knowledge of:

Police Records Technician I, II and III

          City and Police Department policies and procedures governing all police and front office related activity.

          Principles and practices used in establishing, utilizing, and maintaining files and information retrieval systems.

          Correct English usage and spelling, punctuation, and grammar.

          Basic recordkeeping, bookkeeping, and proper cash handling procedures.

          Providing a high level of customer service and accountability.

          Bilingual ability preferred.

Police Records Technician II and III

          Utah Government Records Access and Management Act (GRAMA).

 

Skills in:

Police Records Technician I, II and III

          Office computer skills desirable, Microsoft office, Windows operating systems and other computer programs as required.

          Type 40 words per minute (net tested).

          Organization and filing

          Must have a strong orientation to confidentiality, accountability, detail and accuracy.

Police Records Technician III

          Personnel training and management

          G.R.A.M.A. and Expungement processing

 

Ability to:

Police Records Technician I, II and III

          Utilize and operate a personal computer, calculator, cash drawer, postage meter, copy machine, FAX, and VOIP telephone.

          Perform work within established timelines with a minimal of direct supervision.

          Deal with a variety of personnel and situations within the police department as well as the public on a daily basis. 

          Establish and maintain effective working relations with elected City officials, department heads, coworkers, supervisors, and other law enforcement, government, and private agencies and personnel.

          Effectively communicate with citizens, including the ability to elicit information from upset and irate citizens to a satisfactory conclusion.

          Accurately enter police reports, other legal information and perform math calculations as required.

          Research and compile data in an accurate and efficient manner.

          Exercise accurate cash handling skills and accountability.

          Understand and follow oral and written instructions.

          Communicate oral and written information clearly and concisely.

          Perform duties, exercise good judgment and make sound decisions efficiently and accurately at all times especially during pressured and stressful situations.

          Work in a paramilitary organization which relies on policies and procedures to govern dress code and behavior of officers and civilians, including adhering to a specific Chain of Command for accountability.

Police Records Technician I

          Efficiently and effectively use Spillman, State UCJIS computer system, and other computer programs utilized by the City of St. George.

          Learn Government Records Access and Management Act (G.R.A.M.A.) laws

Police Records Technician II and III

          Become an authorized user to learn and effectively use Spillman and State UCJIS computer systems.


To Apply

Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 08/16/2019 05:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. EOE. We make reasonable efforts to provide reasonable accommodation to disabled candidates.