Under the general supervision of the Animal Services Supervisor, performs working level secretarial, clerical, and dispatch duties including typing, filing, and reception duties. Provides radio dispatches to Animal Services Officers and logs activities. Provides initial customer contact for the City of St. George through personal, verbal, and written communication. Provides customer service, receipting of payments, and collection of funds.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Is familiar with all Animal Shelter programs, ordinances, staff, and operations for the City of St. George to ensure proper documentation of incidents involving the City’s animal control ordinances, and provides quality customer service to the public.
2. Handles various clerical functions such as photocopies and collates documents; receives, screens, sorts, and distributes mail; maintains department files and retrieves documents; processes purchasing requests; and orders and coordinates issuance of office supplies and equipment. May maintain department activities calendar.
3. Operates a personal computer to generate letters, reports, statements, memorandums, and other materials from rough draft, final draft, and notes.
4. Maintains records on databases and hard copy filing systems by updating information and comparing elements for consistency with established agency policies and procedures.
5. Provides data entry of ASO’s reports into the Spillman database and inputs animal information into animal tracking database.
6. Receives telephone calls and walk-in traffic.
7. Dispatches Animal Services Officers to calls for service.
8. Takes payment for licenses, owner redemption/releases, and adoptions.
9. Educates public in animal control issues, codes, and ordinances.
10. Maintains a high level of confidentiality and accountability as a member of the Police Department.
11. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
Office environment with regular use of computer, printer, copier, telephone, fax, and other office equipment. Animal Shelter noise levels may vary. Light physical effort exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently. Intermittent sitting, standing, and walking. Some exposure to elements such as heat, cold, dampness, fumes, noise, dust, or grease. Moderate exposure to stress as a result of human behavior.
Note: All applicants are subject to a police records check.
Education: High school diploma or equivalent.
Experience: Minimum of two (2) years full time clerical experience performing duties similar to those listed for this position. Related post-high school education may substitute on a year-for-year basis.
Licenses and/or Certifications: Must possess a valid driver license. A valid Utah Driver License must be obtained within 60 days of hire and be maintained throughout employment.
Knowledge, Skills, and Abilities
• Clerical and general office practices.
• Correct English usage, spelling, vocabulary, and arithmetic.
• City Police Department policies and procedures regarding Animal Services activities.
• State of Utah statutes relating to Animal Services.
• City codes and ordinances relating to Animal Services.
• Physical geography of the City.
• Current applicable computers and various software applications including, but not limited to, Microsoft Office Products including Excel.
• Strong interpersonal skills.
• Current applicable computers and various software applications including, but not limited to, Microsoft Office Products.
• Type 40 words per minute (net).
• Communicate in English, both orally and in writing.
• Effectively communicate with citizens, including the ability to elicit information from upset and irate citizens.
• Follow written and verbal instructions.
• Learn proper police radio protocols and phonetic alphabet.
• Learn to enter police reports into the Spillman database.
• Write reports on violations and prepare daily activity reports.
• Advise owners of loose animals, leash laws, and the necessity to keep animals under control.
• Establish and maintain effective working relations with elected officials, department heads, co-workers, the public, and officials and employees of other jurisdictions.
• Maintain a high volume of work output with minimal supervision.
• Remain flexible, and work well under pressure in an environment with changing priorities.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position is open until filled. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. EOE. We make reasonable efforts to provide reasonable accommodation to disabled candidates.