Under the direction of the City of St. George Dispatch Shift Supervisor, uses radio, telephone, and computer systems to dispatch police, fire, medical, and other services to requesting agencies and the public; provides emergency medical information in response to medical emergencies; deals with sensitive and confidential information and is held accountable for the dissemination of that information; and provides information to the public on city ordinances and state and federal laws.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Receives all Emergency 911 telephone calls from within Washington County, including medical, police, and fire emergencies.
2. Prioritizes emergency telephone calls based upon severity of the information provided. Must be able to elicit the appropriate information from persons who are in a highly stressful and emotional state of mind and be able to calm and reassure upset adults and children to effectively determine the nature of the situation and bring it to a successful resolution.
3. Provides correct lifesaving instructions to persons located at the scene where lives are at stake and until relieved by emergency medical personnel at the scene.
4. Correctly dispatches by radio, telephone, or pages the appropriate agency. Communicates with police officers in the field, using discretion, to dispatch appropriate or requested services and handles field officer's requests for vehicle registration, driver license information, criminal histories, etc. using the state and national computer systems.
5. Receives initial complaints from citizens reporting criminal activity, determines if activity is an in progress call to ensure prompt response by field officers, and maintains communications with the complainant to provide up to date information to the responding units.
6. Tracks officer activity in the field, updating in real time using the Computer-Aided Dispatch (CAD) Computer System, and monitors officer's activities to provide safety and assistance if needed.
7. Enters, updates, maintains, and retrieves information on the Spillman records management system essential to provide effective and efficient public safety response to the community.
8. Receives and dispenses information on City, state, and private property impounds, repossessions, stolen, and recovered vehicles using the NCIC computer system.
9. Responds to citizen requests for information or refers it to the appropriate department or agency.
10. Receives initial information requests from the news media and refers to the proper department personnel to ensure release of timely and correct information.
11. Communicates effectively on the radio and/or telephone while entering data into the computer system.
12. Monitors radios for various public safety agencies and receives business, medical, and fire alarms and dispatches accordingly.
13. Maintains and updates various instruction books and manuals.
14. Operates standard office equipment, including photocopy, fax and other office equipment.
15. Maintains good working relations with the public and other public safety agencies.
16. Responds to other agencies and organization soliciting information.
17. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
Sits at assigned station for long periods with some standing and walking. A small percentage of time may be spent lifting or carrying weights up to 20 pounds. Close working conditions and periodic loud noise level. Works within an organization structured on a military model, i.e., uniforms, chain of command, grooming standards, etc. Works shifts with rotating schedules, weekends, and holidays. Constant exposure to stress caused by fluctuating workloads, shift changes, rotating assignments, and dealing with people under crisis situations.
Education: High school diploma or equivalent.
Training: Successful completion of examinations or requirements as established by the City. This includes a background investigation and police records check for all applicants.
Licenses and/or Certifications:
• Possess a valid Utah Driver License. A valid Utah Driver License must be obtained within 60 days of hire and be maintained throughout employment.
• Emergency Medical Dispatch and CPR certifications. Certifications must be completed within six (6) months of hiring.
• Certification on the state and national computer systems.
Knowledge, Skills, and Abilities
• Departmental policies and procedures.
• Various emergency medical procedures and ability to give correct lifesaving instructions to persons.
• A variety of policies and procedures that apply to different emergency and non-emergency situations.
• The jurisdictions and boundaries applicable to the various agencies to ensure proper and timely notification.
• The Spillman data system including records searching and management.
• Act with tact and impartiality at all times.
• Work rotating shifts, weekends, and holidays.
• Type forty (40) words per minute (net).
• Exhibit imagination, initiative and problem solving capability in coping with a variety of law enforcement and medical situations. React to change productively.
• Make decisions requiring immediate action.
• Communicate clearly and concisely, both orally and in writing.
• Read and write in English at a business level.
• Exercise good judgment and maintain self-control during periods of extreme stress and be emotionally stable and free from overly aggressive behavior patterns or impulse problems.
• Effectively communicate and relate to citizens, victims of crime, suspects, and co-workers.
• Work in a paramilitary organization which relies on policies and procedures to govern the behavior of officers and civilian employees.
• Ability to distinguish between a variety of policies and procedures that apply to different emergency and non-emergency situations.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 04/18/2019 12:00 AM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. EOE. We make reasonable efforts to provide reasonable accommodation to disabled candidates.