Under the general direction of the Community Development Director, coordinates the issuing, renewing, and enforcing of licenses and permits as they pertain to businesses in the City of St. George. Ensures businesses are properly licensed and operating in compliance. Responsible for the collection of appropriate fees.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Directs the daily operation of business licensing and enforcement. Verifies proper licensing and compliance with pertinent codes and/or ordinances.
2. Responsible for the ongoing monitoring and revision of the City’s business licensing ordinances. Recommends revisions to existing ordinances and drafts proposed ordinances to be presented to the Mayor and City Council.
3. Coordinates the assessing and collection of fees for all new, renewal, and delinquent license fees and permits, rental ordinance licensing, and innkeeper fees.
4. Coordinates activities and shares information with other municipal departments such as the Fire and Police Departments, Code Enforcement, Planning, and Zoning as they relate to business operation.
5. Coordinates issuance of citations to violators. Issues notice and orders for the collection of unpaid accounts. Assists the City Prosecuting Attorney in criminal or civil proceedings. Testifies in court when required.
6. Explains the licensing procedure as it pertains to building code and zoning requirements to current and potential business owners and to the general public.
7. Assists the general public by answering questions via telephone, email or in person regarding general zoning, land use regulations, building permit applications, and development review processes and applications.
8. Assists the general public with completing forms, permits and applications, and verifies their accuracy and completeness.
9. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
While performing the duties of this job, employee typically handles office equipment, objects or controls; may frequently bend, stoop, or crouch; and frequently communicates with others. Employee will sit or stand for long periods of time and may occasionally move up to 15 pounds. Employee will work in a generally comfortable office setting. The noise level in the work environment is usually minimal. Great mental pressure and fatigue exist during a normal workday due to moderate exposure to deadlines; work procedures are established and refer only unusual cases to supervisor. Considerable exposure to stress as a result of human behavior.
Education: High school diploma or equivalent.
Experience: Minimum of three (3) years full-time paid customer service experience. Supervisory experience as well as experience related to the duties listed in this job description is preferred.
Licenses and/or Certifications: Must possess a valid driver license. A valid Utah Driver License must be obtained within 60 days of employment and be maintained throughout employment. UBLA certification as a business licensing official preferred. Successful completion of State certification program for License Officials must be obtained within two (2) years of employment and be maintained throughout employment.
Knowledge, Skills, and Abilities
• Business license ordinances and regulations.
• Billing and receipting of licensing and permit fees.
• City policies and procedures.
• Basic procedures of record and bookkeeping.
• Correct English usage, spelling, punctuation, and grammar.
• Standard office practices and procedures.
• Use considerable independent judgment to approve and process business licenses.
• Communicate effectively, verbally and in writing, with citizens; establish good rapport with companies.
• Elicit information from upset and irate citizens with patience and tact in order to glean accurate information and make sound decisions.
• Perform math calculations accurately, research data, and count change.
• Operate standard office equipment, including computer terminal, 10-key, cash register, photocopy machine, etc.
• Understand and follow oral and written instructions.
• Communicate oral and written information clearly and concisely.
• Establish and maintain cooperative working relationships with those contacted in course of work.
• Apply general principles and ordinances effectively to specific conditions.
• Establish goals and priorities.
• Create, design and implement applications to correspond with current ordinances.
• Provide creative solutions to complex licensing issues.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 08/29/2022 05:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.