Provides clerical and administrative support to the City of St. George Transit Manager and provides customer service to users of the bus service.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. As needed, acts as secretary for the Transit Manager: answers telephones, writes reports and letters, and handles routine requests and other secretarial functions.
2. Promptly and professionally responds to telephone and in-person customer service requests for the Transit Division. Specific tasks include, but are not limited to:
a. Answers customer service telephone providing general information and determining specific service needs.
b. Uses computerized scheduling system or manual system to make paratransit service reservations.
c. Assists with the preparation of work assignments for division personnel and operators.
d. Adjusts special needs schedules based on customer calls using a two-way radio to alert operators to changes.
e. Troubleshoots problems encountered while providing service and assists on steps to remedy identified problems and/or to coordinate with the Transit Manager on resolutions.
3. Discusses and assigns work to meet customer service requests.
4. Ensures that all required reports are prepared and submitted to appropriate management on time and free of errors. Reports include, but are not limited to, accident/incident reports, financing, payroll, FTA required reports for the Triennial Reviews, drug and alcohol testing, etc.
5. Assists the division in the development and delivery of training for the division and to assure the office staff is performing according to operating procedures of the division.
6. Operates the base station radio communication system responding to all emergencies on the routes. Records information about road conditions and reroutes busses when necessary.
7. Assists with dispatch duties as required and paratransit driving as needed.
8. In the absence of the Transit Manager, assists in investigation of accidents involving transit system vehicles, and assists bus operators in preparation of accident reports.
9. In the absence of the Transit Manager, investigates citizen complaints involving transit vehicles and employees. Ensures citizens receive correct information in a courteous, clear, and professional manner. Forwards questions or complaints of a particularly complex or difficult nature to the Transit Manager.
10. Assists with SunTran bus ticket sales (at various locations within the city) and keeps maps/schedules stocked at these locations as well.
11. Assists with the collection of data as required by the division for the planning and scheduling of service.
12. Assists with conducting outreach activities of the division (i.e. Transportation Expo)
13. Assists with the distribution of customer literature as required.
14. Assists in providing general transit service information.
15. Responsible for all aspects of the paratransit service: Specific tasks include, but are not limited to: taking all calls for prospective clients; keeping electronic and paper files of all applicants (present & past clients); scheduling & performing in-person assessments; approving or denying eligibility; keeping all literature & forms current and stocked; maintain a phone data base of clients; on-going education related to paratransit.
16. Maintains copies of drivers licenses/DOT physical cards and renewal dates. Sends reminders as needed to the drivers and other staff. Notifies HR when they renew and provides copies to them.
17. Reports all accidents/incidents to risk management. Updates and maintains an electronic log sheet.
18. Ensures that DOT is informed of our monthly diesel usage.
19. Purchases all department supplies for the buses, vehicles and office.
20. Maintains copies of all invoices for Triennial Reviews.
21. Responsible for making bank deposits (twice a week or as needed) for fare box revenue, advertising and agreement contracts. Responsible for entering these deposits in the City’s financial system.
22. Responsible for monthly invoicing and reconciliation for local service agreements (USOR, TURN, DSU, Southwest Behavioral Health Center, and etc. as new agreements are added).
23. Responsible for uniforms: ordering; returning; maintaining tracking spreadsheet, keeping stock in previously used uniforms to reissue to new employees.
24. Coordinates department functions on an as needed basis): retirement/celebratory luncheons.
25. Assists with interview process for new hires. Processes new hires/terminated employees by updating files, documents and notifying the essential departments/establishments (fleet for fuel codes and Elevation Fitness, etc.)
26. Provides training on the payroll system to new employees.
27. Reviews staff timecards for accuracy.
28. Assist with audits: Hinton Burdick (annual), FTA Triennial Review; FTA/DOT Drug and Alcohol audits when required.
29. Assists with GRAMA requests.
30. Assists with retention of documents.
31. Maintains postings at the Transit Center and on the busses.
32. Procurement: Procures the annual bus cleaning contract by obtaining bids. In addition, procures bus passes and bus stop benches and trash cans as well as large purchase items such as bus shelters.
33. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
In a typical work day: Comfortable working conditions. Intermittent sitting, standing, and walking. When paratransit pickups are needed: The operator is required to get in and out of the vehicle with some bending/stooping, crouching, kneeling and reaching necessary. Must be able to push a wheelchair or other mobility device up a ramp or brace it going down the ramp. When performing assessments: must be able to walk up to a mile or more. Intermittent exposure to stress as a result of human behavior. Some irregular working hours may be required. May work outdoor in a variety of weather conditions, including cold, extreme heat, and rain when responding to accident scenes, operating paratransit van, or when supervising and/or assisting transit drivers.
Education: High school diploma or equivalent.
Experience: Minimum of two (2) years full time experience performing customer service and secretary functions. Previous experience in dispatching and/or scheduling is desirable.
Licenses and/or Certifications:
• Must possess a valid driver license. A valid Utah Driver License must be obtained within 60 days of hire and be maintained throughout employment.
• Obtain a Paratransit Eligibility Certification within 6 months of date of hire (subject to when the NTD class is offered).
Knowledge, Skills, and Abilities
• Various software applications, including but not limited to, Microsoft Office Products/Google drive.
• The geographical areas of the City, street names, bus routes, and alternate routes.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
• Computers and office equipment.
• Generally accepted office practices, general business English, and basic math.
• React quickly to situations that could create safety and customer security problems.
• Attempt to identify travel itineraries for customers either by computer or manually.
• Successfully read maps and schedule information.
• Accurately investigate accidents and make safety recommendations.
• Type 45 words per minute (net).
• Operate computerized scheduling system.
• Manually schedule and dispatch service.
• Train division staff.
• Excellent interpersonal skills for dealing with employees and customers.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 08/24/2022 12:00 AM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.