Communications Manager

Police Department: Dispatch


$69982.00 Per Year


Full City Benefits Package
Click here for more information

Job Description

Position Summary

Under the direction of the City of St. George Deputy Chief of Police or his designee, responsible for supervising personnel, operation of the Communications Center, and operation of the Emergency 911 System. Assures compliance with departmental, state, and federal regulations; responsible for preparation and administration of the Communications Center budget; and responsible for the selection of personnel, supervision, training, scheduling, and evaluations of Communications Center personnel.

Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

1. Coordinates activities of the City’s Police Department Communications Center, and responsible for the Emergency 911 System for the Washington County area.

2. Develops budget, including funding allocation for future equipment and programs; monitors current year budget expenditures to ensure that they do not exceed revenues; audits revenue collection to ensure legally mandated funding is collected; and makes future budget projections to ensure ongoing funding of critical programs.

3. Represents agency and countywide interests on key legislative issues, task forces, user groups, and committees; monitors, attends, and participates with committees and other groups to further develop and enhance the Communications Center’s activities; reviews legislation to determine impact on the operation; and makes recommendations regarding implementation of statutes.

4. Develops and implements procedures in response to agency policy and state and federal laws; writes

policies and procedures; develops and coordinates plans, policies, resources, and mission; sets goals,

vision, and expectations of programs; and prepares and updates plans and priorities.

5. Supervises subordinate personnel, including hiring, determining workload, delegating assignments,

training, monitoring, evaluating performance, and initiating corrective or disciplinary actions and

terminates subordinates who are not meeting expectations.

6. Acts as liaison with different county, state, and public safety departments and different governmental


7. Performs other related duties as required.

Typical Physical/Mental Demands/Working Conditions

Light physical effort. Comfortable working positions. Required to push, pull, or lift light to medium

weights exerting up to 20-50 pounds of force occasionally, and/or up to 10-25 pounds of force frequently,

and/or a small percentage of the time spent lifting or carrying weights up to 20 pounds. Intermittent sitting,

standing, or walking.

Minimum Qualifications


Education: High school diploma or equivalent.

Experience: Minimum of five (5) years full time experience as a Police Emergency Medical Dispatcher

with a municipal agency and a minimum of two (2) years full time communications center supervision

experience with a municipal agency.

Licenses and/or Certifications:

• Must possess a valid driver license. A valid Utah Driver License must be obtained within 60 days of hire

and be maintained throughout employment.

• CPR certification.

• Certification on the state and national computer systems by passing a proficiency test every two (2) years.

Knowledge, Skills, and Abilities

Knowledge of:

• City Police Department policies and procedures governing the operation of a communications center.

• Policies and procedures dealing with public inquiries on police activities and the dissemination of

information regarding such.

• Working knowledge and operation skills of state and federal computer systems.

• Budgets, management, and policy preparation.

• Legislative process.

• Agency organization, objectives, and mission statement.

• GIS mapping, Spillman Technologies systems, and other computer programs and platforms.

• Phase I and II cell phone technologies.

• Basic radio frequencies, such as VHF and UHF.

• Principles and practices of personnel management and employee supervision, including performance

evaluation and progressive discipline.

Skills in:

• Identifying employee training needs and developing/coordinating programs and activities to improve


• Team development and group dynamics.

• Communicating clearly and concisely, both orally and in writing, in both routine and stressful emergency


• Presenting information.

• Establishing and maintaining effective working relationships with other law enforcement agencies and

regulatory agency/organization staff, city officials, criminal justice system staff, and the public.

Ability to:

• Communicate effectively with subordinates and the public; maintain a calm and professional demeanor;

follow oral and written instructions; communicate clearly and concisely, both oral and written

instructions; and relate well with the public under adverse circumstances and stressful situations.

• Exercise good judgment and maintain self control during periods of extreme stress.

• Work in a paramilitary organization which relies on policies and procedures to govern the behavior of

officers and civilian personnel.

• Accurately enter data into computer systems.

• Analyze and prioritize work assignments.

To Apply

Submit a completed City of St. George Employment Application online at Applications are reviewed on an ongoing basis. This Position closes 05/22/2022 05:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.