Special Events License Specialist: 39 ($38,691/year)
Individuals hired in this position have the opportunity to progress up to $58,037/year, which is the maximum salary for this position as of January 2019.
Under the direction of the Development Services Office Manager, manages and coordinates special event permits with City staff and the general public. This position also provides support for other department divisions.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Meets with the general public regarding special events and assists them with completing special event permit applications and with the approval process through the City. Meets with City staff on a regular basis to coordinate special event permit applications to ensure that departments within the City are aware of upcoming special events and the role and participation of these departments in the staging of such special events.
2. Coordinates questions, concerns and issues from City staff to applicant regarding special event and ensures that items are addressed. Coordinates special events with County Health Department.
3. Assists the general public with completing various city forms, permits and applications; and verifies their accuracy and completeness. Also, assists the general public by answering questions via phone, email or in person.
4. Maintains department records, manages paper to digital conversion, completes research requests as assigned, i.e. GRAMA requests.
5. May provide support in receiving business license, building, grading permit, encroachment and other application submittals and verifies their accuracy and completeness. Processes permits, fees, and documents for required approvals. Calculates and verifies valuations and fees and accepts financial guarantees. Releases permits after approval.
6. May provide support to Business License Specialist to help coordinate the issuing, renewing, and enforcing of licenses and permits as they pertain to businesses in the City of St. George and to ensure businesses are properly licensed and operating in compliance.
7. May provide support in the collection and processing of applicable fees for Business Licensing, Development, Building, and Planning and Zoning.
8. Understands City ordinance regarding Signs and Display and the City process for approval and tracking of sign permits. Provides support to City planners in review and enforcement of this ordinance.
9. Assists City staff in the development of procedures for carrying out special events and understands City ordinance regarding special events.
10. Disseminates information related to International Building Code and zoning issues.
11. Generates weekly and monthly reports as required.
12. Understands Planning and Zoning processes and provides assistance as required.
13. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
Typical office environment with comfortable working conditions which may include sitting for extended periods of time, standing, and walking. Standard office equipment, a computer, and a variety of office software are used to enter and retrieve data and produce reports and presentation materials. Requires continuous or repetitive arm-hand movements. Job-related material is learned through oral and/or written instruction in an on-the-job setting and by reading and comprehending written material and graphic instructions and making inferences from the contents. Verbal communication includes giving instructions, providing information, and responding to questions and may be conducted face to face, on the telephone, in group meetings, or through written communication. Incumbents perform a visual scan of on-screen information when monitoring applications and systems, correcting minor errors, and processing application upgrades. Handling of light weights. Considerable exposure to stressful situations as a result of human behavior, workload, and consequence of decisions. Work includes pressure generated by deadlines, volume of work, and frequent interruptions.
Education: High school diploma or equivalent.
Experience: Minimum of two to four (2 - 4) years full time, progressively responsible work experience, performing similar duties to those required in this position. Previous work experience involving special events and customer service is preferred.
Licenses and/or Certifications: None
Knowledge, Skills, and Abilities
• Hardware, software, and organizational systems necessary to maintain and administer relevant software.
• Departmental goals, programs, procedures, and priorities which are supported or enhanced by the database software.
• City and departmental organizational structure, policies, procedures, rules, and regulations.
• Business license ordinances and regulations.
• Billing and receipting of licensing and permit fees.
• City policies and procedures governing utility payments.
• Special Event ordinances and regulations.
• Office machines and equipment, including personal computers, printers, scanners, telephones, fax machines, copiers, calculators, and other related equipment.
• Interpreting and applying rules, regulations, policies, and procedures.
• Problem solving techniques.
• Use of computers and related equipment.
• Use of Microsoft Office products or equivalent to include word processing, spreadsheet, database, or presentation software programs.
• Troubleshooting problems with software and hardware.
• Learn International Building Code, International Zoning Code, Uniform Administrative Code, Legal Aspects of Code Administration, and basic planning and zoning principles.
• Use considerable independent judgment to approve and process business licenses.
• Effectively communicate with the general public and City staff, including ability to elicit information from upset and irate citizens.
• Perform math calculations accurately, research data, and count change.
• Operate standard office equipment, including computer terminal, 10-key cash register, photocopy machine, etc.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Manage workload
• Manage multiple tasks and projects simultaneously.
• Communicate clearly and tactfully on the telephone, in person, and in written communication.
• Diagnose and resolve customer problems.
• Exchange complex information, think creatively, solve problems, negotiate, persuade, make decisions, use discretion, train, and advise others regarding data resources and computer operations.
• Establish and maintain effective working relations with elected officials, department heads, supervisors, the public, and officials and employees of other jurisdictions.
• Remain flexible, and work well under pressure in an environment with changing priorities.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 07/14/2019 05:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. EOE. We make reasonable efforts to provide reasonable accommodation to disabled candidates.