Under the general supervision of the City of St. George Information Systems Manager, supports City-owned workstation and network equipment; provides hardware and software planning and evaluation; provides problem solving and training for end users; and ensures systems efficiency and integrity. This is an entry level position.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Provides technical assistance, support, and advice as needed to users when resolving computer related problems through phone, e-mail, web, and in-person requests.
a. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, or other related technologies.
b. Independently identifies, troubleshoots, documents, and replicates user problems.
c. Tracks resolution through problem solving cycle.
d. Keeps users informed of progress and resolution.
e. Provides training to users in the use of their systems.
f. Reports updates, status, and completion as needed to other I.S. team members.
2. Assists with the installation of new hardware and software systems.
3. Assists with the upgrade of existing hardware and software systems.
4. Troubleshoots and resolves routine hardware and communications problems.
5. Evaluates and recommends changes and proposals for upgrades to existing hardware and software systems.
6. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
May work alone or as a member of a troubleshooting team. Work is performed primarily indoors in a typical office environment with travel to work stations. Uncomfortable conditions may include stooping, crouching, bending, etc. May be susceptible to eyestrain, back discomfort, and hand and wrist problems. Medium physical strength requirement: exerts up to 50 pounds of force occasionally and/or 25 pounds of force frequently. Exposure to stress as a result of human behavior and irregular working hours required to get equipment or programs set up or repaired under department time constraints.
Education: A+ or MCP preferred.
Experience: Minimum of one (1) year full time computer support work experience required. May substitute on a year for year basis an equivalent combination of education and experience.
Licenses and/or Certifications: Possess a valid driver license. A valid Utah Driver License must be obtained within 60 days of hire and be maintained throughout employment.
Knowledge, Skills, and Abilities
• Inner workings and technological developments of computers, laptops, tablets, mobile devices, printers, software, and related equipment.
• Emerging technologies.
• Wide variety of application programs.
• Federal copyright laws as they pertain to the use of computer software.
• Customer service.
• Interpersonal communication.
• Troubleshoot and resolve problems.
• Walk users through troubleshooting and configuring software systems over the phone.
• Operate a variety of computer equipment and software.
• Explain technical material in layman terms.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relations with elected officials, department heads, other employees, the public, and officials and employees of other jurisdictions.
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position is open until filled. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. EOE. We make reasonable efforts to provide reasonable accommodation to disabled candidates.